When you call ADAP, a member of our support staff will gather contact information from you and ask you to briefly describe your question or problem.
This information will be turned over to an ADAP intake advocate who specializes in the issue you are facing.
The advocate will contact you and, depending on the complexity of your problem, may be able to provide you the help you're looking for during this call. In some cases, after talking with you further about your concern, the advocate may need to do some research and get back in touch with you again.
If the advocate believes your question might require individual case advocacy services, ADAP staff will review the issue according to the agency's case eligibility criteria.
If we're able to assist you, an advocate or attorney will be assigned to your case. If ADAP is not able to provide you with individual case advocacy services, we will make every effort to refer you to an organization or private attorney who might be able to help you.
