When you call ADAP, a member of our support staff will gather contact
information from you and ask you to briefly describe your question or
problem.
This information will be turned over to an ADAP intake advocate who
specializes in the issue you are facing.
The advocate will contact you and, depending on the complexity of your
problem, may be able to provide you the help you're looking
for during this call. In some cases, after talking with
you further about your concern, the advocate may need to do some
research and get back in touch with you again.
If the advocate believes your question might require individual case
advocacy services, ADAP staff will review the issue according to
the agency's case
eligibility criteria.
If we're able to assist you, an advocate or attorney will be assigned to
your case. If ADAP is not able to provide you with individual case
advocacy services, we will make every effort to refer you to an organization
or private attorney who might be able to help you.